The Problem

The development agency was experiencing growing pains as it took on more clients and more complex web and mobile application projects. Across engineering, product, and quality teams, several issues were becoming increasingly disruptive:

• Inconsistent project management practices created misalignment between teams and clients.

• Lack of standardized Agile or Scrum processes led to unclear priorities, unpredictable delivery timelines, and frequent rework.

• Backlogs were poorly maintained, making sprint planning inefficient and slowing down development cycles.

• Release processes varied by team, increasing the risk of delays, quality issues, and missed App Store/Play Store submission windows.

• Communication gaps among engineering, product, and client stakeholders caused delays and reactive problem-solving instead of proactive planning.

The organization needed a unified, structured, repeatable Agile framework to improve predictability, communication, and delivery speed.

The Solution

Establishing Standardized Scrum and Agile Processes

I acted as Scrum Master for multiple engineering teams and formalized Scrum ceremonies: daily standups, sprint planning, sprint reviews, and retrospectives, to create predictable, efficient workflows. I developed standardized templates and workflows in Jira, Confluence, and Notion to track requirements, priorities, sprint goals, and documentation consistently across projects.

Improving Backlog & Sprint Discipline

I assisted with ongoing backlog refinement, clarified requirements, decomposed large tasks, and ensured development teams had actionable user stories. I partnered with product and engineering to prioritize upcoming work based on client needs, timelines, and technical constraints.

Enhancing Quality Assurance and Release Readiness

I coordinated internal QA testing and client-facing user acceptance testing, ensuring issues were surfaced early and resolved quickly. I worked with repeatable, reliable release processes, including checklists, requirements, and timelines, and ensured every release met technical and documentation standards before submission.

Standardizing Product Documentation

I developed and maintained clear, centralized documentation of client requirements, change requests, workflows, technical specs, and release notes using Jira and Confluence, as well as Lucidchart and Miro. This ensured teams and clients stayed aligned on expectations, scope, and timelines.

Driving Cross-Functional Adoption

I advocated for and implemented Scrum/Agile best practices across engineering, product, and QA teams. I then provided hands-on coaching to help team members understand ceremonies, roles, responsibilities, and Agile principles.

The Outcomes

My efforts directly improved delivery predictability, cross-team alignment, and product quality:

• Improved delivery predictability through structured sprints, clearer priorities, and consistent communication.

• Reduced rework and last-minute changes because requirements were clarified and reviewed early and often.

• Higher-quality releases due to earlier detection of issues during internal QA and UAT cycles.

• More efficient client communication, as stakeholders received proactive updates, clear release notes, and visibility into sprint goals and progress.

• Faster and more reliable release cycles, reducing delays in App Store Connect and Google Play submissions.

• Increased organizational maturity, with Agile practices adopted across teams and used as a foundation for future scaling.

Knowledge, Skills, and Abilities

Agile & Project Management

• Scrum and Agile framework implementation

• Backlog management and prioritization

• Sprint planning, ceremonies, and retrospective facilitation

• Cross-functional project coordination

Technical & Product Skills

• Jira, Confluence, Notion administration

• Release management for iOS and Android (App Store Connect, Google Play Console)

• QA/UAT coordination

• Technical documentation, workflows, wireframes, and specs (Figma, Lucidchart, Miro)

Communication & Leadership

• Facilitating discussions between engineering, product, QA, and clients

• Translating requirements into actionable user stories

• Providing stakeholder updates and managing expectations

• Advocating for process changes and helping teams adopt new methodologies

Operational & Process Improvement

• Building repeatable systems for documentation, releases, and QA

• Identifying inefficiencies and designing solutions

• Coaching teams on Agile best practices

• Supporting scalable organizational processes across multiple projects